The audit log records all the key financial transactions on your account, including:

  • the creation of invoices and receipts
  • the processing, modification, or deletion of payments, and
  • the issuing of refunds.

The primary purpose of the audit log is for troubleshooting – to help you figure out why a particular transaction took place.

You cannot delete entries from the audit log.

Viewing the audit log

To view the audit log, hover over the Finances menu and select the Audit log option.

For each entry, the following information is displayed:

Date
The date and time the activity was recorded. The date and time are displaying using the timezone defined in your organization details.

Contact
Name and email of contact associated with the transaction.

Origin
Type of transaction that triggered the log entry.

Message
A summary of the transaction that took place.

There is no limit on the number of transactions that can be stored in your audit log. There is a limit of 50,000 on the number of transactions that can be retrieved and displayed on the audit log at any one time. To view any additional transactions, you can apply a date filter or another filter to narrow down the search.

Filtering the audit log

The log can be filtered by date, by transaction type, or by entering a search keyword.

To filter the audit log by date, select a predefined date range from the Select range drop down, or enter the start and end dates of the range in the two date fields to the right. In either case, click the Apply button to apply the date filter.

To filter the log by transaction type, click the Filter drop-down and select the type of transaction you want to view.

If you want to view transactions for a particular contact, you can enter their name or email address, or any other identifier, in the Search field.

Viewing entry details

To view details for a particular audit log entry, click on the entry within the log.