Each new version of Wild Apricot is tested with the latest available version of each browser. We also retest Wild Apricot, as soon as we can, whenever new browser versions with major changes come out.

For best results with Wild Apricot, please one of the following browsers, on Mac OS X or Windows:

Firefox

  • Version 27 or higher.

Internet Explorer

  • Versions 11 or later of Internet Explorer are fully supported.
  • Versions 8-10 can be used when running Windows 7 or higher, but support for TLS 1.1 must be enabled.

Microsoft Edge

  • All versions are supported.
  • Currently unable to upload files using this browser, whether from file management or when importing contacts or uploading to photo albums

Google Chrome

  • Use version 38 or higher.
  • Images cannot be resized by dragging the edges/corners. You can still specify size in the Insert picture dialog.

Safari

  • Use version 7 or higher with OS X 10.9 (Mavericks) or higher on desktop, and version 5 or higher on mobile devices with iOS 5 or higher.
  • Images cannot be resized by dragging the edges/corners. You can still specify size in the Insert picture dialog.
  • Make sure that you are set to always accept cookies. Check your browser setting and make the following adjustments if necessary:
    Preferences -> Security -> Accept Cookies: Always
  • Enable cross-site tracking by disabling the Prevent Cross-Site Tracking option. 
    Preferences -> Privacy -> Prevent cross-site tracking: uncheck

Other browsers

Other browsers may work well for visitors to your site but would likely not support all administrative functions. Mobile browsers, in particular, do not provide support for crucial administration functions such as email editing and page setup.

Additional requirements

Screen Resolution

Wild Apricot system requires a minimum screen resolution of 1024x768.

JavaScript

Required. For instructions on turning on JavaScript, see How to Turn on Javascript in Internet Browsers.

Cookies

Must be enabled. For instructions on enabling cookies, see How to Enable Cookies in Your Internet Web Browser.

Code to embed Wild Apricot widgets on another website that was copied before June 27, 2013 requires visitors to the site to accept third-party cookies. Widget code copied after that date does not require third-party cookies to be accepted.

Trusted Zone

Optional. If you use Internet Explorer and have enabled high security settings, you may wish to add your Wild Apricot site to your Trusted Zone list to ensure that Wild Apricot features aren't accidentally blocked. For instructions on adding sites to Internet Explorer's Trusted Zone, see How to Add a Website to Trusted Sites.

Troubleshooting browser issues

  • A number of general issues including trouble editing or saving changes, buttons not working, the member list not appearing, etc., can be solved by clearing your browser cache. Log out from your Wild Apricot account, clear the browser cache and then log back in.
  • Problems loading your Wild Apricot site can be caused by incompatible browser extensions. To eliminate this possibility, disable your browser extensions one by one until the problem is resolved.